Voice doesnt work!

Purchased the app for a vacation in the Netherlands and Belgium. The problem is that the voice wont work! We tried everything with the settings in the app and iPad. In all settings locations the volume is on. Except on the map in the lower left corner the lips have a line through them and we cant find a way to fix this. We are very unhappy considering the expense of the app. We are MotionX sunscribers in the U.S. and have never had such a problem with MotionX.

Aerosteel about TomTom Western Europe, v1.13